Terms of service

1. The agreement

These terms govern your use of QA Spider ("the service"). By creating an account you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind that company.

2. What the service does

QA Spider runs automated tests against web applications you nominate, reports the results, and can file bugs into your issue tracker and send alerts to your chat tools. It is an automated testing aid. It reduces the chance that a regression reaches production; it does not guarantee that your software is free of defects, and it is not a substitute for your own release judgement.

3. You must be authorised to test the target

This is the most important obligation in these terms. You may only point QA Spider at an application that you own or are explicitly authorised to test. By adding a project you confirm you have that authority.

Running automated traffic against someone else's system without permission may be unlawful. You are responsible for the targets you configure, and you agree to indemnify us against claims arising from a target you were not authorised to test.

4. Your account and your team

• You are responsible for activity under your account and for keeping your credentials secure.
• Workspace owners and admins control who can join, who can connect an integration, and who can change a schedule.
• You must give accurate account information and keep it current.
• You may not share a single account between people who should have separate access.

5. Acceptable use

You agree not to:

• Use the service against a system you are not authorised to test.
• Use it to attack, overload or perform denial-of-service testing against any system, including your own, without a separate written agreement.
• Attempt to breach the security of the service, other customers' data, or our infrastructure.
• Resell or white-label the service without our written agreement.
• Use it to process data you are not permitted to process, or to test content that is unlawful.

6. Plans, tokens and payment

The service is offered on subscription plans. Some capabilities — scheduling, tracker and chat integrations, the full suite — are available only on paid plans. Runs and AI generations consume tokens from your balance, and your plan sets your monthly allowance and the caps that apply, such as the number of scheduled runs per day.

Fees are billed in advance for the period shown at checkout and are non-refundable except where required by law. We may change pricing, but not mid-term: any change applies from your next renewal, and we will tell you before it does. If a run fails to dispatch through no fault of yours, we return the tokens it consumed.

7. Your data and your content

You keep all rights to your application, your data and your test results. You grant us only the licence needed to operate the service for you — to run the tests you configure, store and display the results, and pass the necessary information to the subprocessors listed in our privacy policy. We do not use your application data or results to train machine-learning models. Our handling of personal data is described in the privacy policy, which forms part of these terms.

8. Outward-facing actions

Actions that leave our system — filing a ticket in your tracker, posting to your chat, running against an environment that looks like production — are gated behind your explicit approval or configuration in the product. You are responsible for the integrations you connect and for the content that reaches them as a result of tests you configured.

9. Availability

We work to keep the service available and will give notice of planned maintenance where we reasonably can. Unless you have a separate written agreement with an availability commitment, the service is provided without a formal uptime guarantee. Scheduled runs depend on your target application and, where applicable, third-party providers being reachable.

10. Intellectual property

We retain all rights to the service, including the platform, the framework and our documentation. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your subscription is active. The test artifacts and reports produced for your projects are yours to use, keep and export.

11. Disclaimers and liability

To the fullest extent the law allows, the service is provided "as is" and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We are not liable for indirect, incidental or consequential loss, or for lost profits, revenue or data. Our total liability arising out of the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing here excludes liability that cannot lawfully be excluded.

12. Suspension and termination

You may cancel at any time; your subscription runs to the end of the paid period. We may suspend or terminate an account that breaches these terms — in particular sections 3 and 5 — or where required by law, and we will give notice where it is reasonable to do so. On termination you lose access to the service; you can export your artifacts beforehand, and we delete your workspace data as described in the privacy policy.

13. Changes to these terms

We may update these terms. For material changes we will update the date above and notify account owners by email before the change takes effect. Continuing to use the service after that means you accept the new terms.